Privacy Policy — Capital City Haulage (CCH)
Last updated: October 2026
Capital City Haulage (“CCH”, “we”, “our”, or “us”) is dedicated to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (capcitymw.com) and our municipal, residential, and commercial waste collection services across Lilongwe, Malawi.
1. Information We Collect
- Contact Details: Full name, telephone number, WhatsApp number, and email address.
- Service Location: Physical residential or business address, compound unit number, and Lilongwe local area/sector (e.g. Area 10, Area 12, Area 43).
- Service Preferences: Selected haulage plan, bin requirements, and payment schedule preferences.
2. How We Use Your Information
- To activate and manage scheduled doorstep waste collection and haulage pickups.
- To coordinate delivery of wheelie bins and waste receptacles.
- To issue monthly or quarterly service invoices and billing receipts.
- To contact you regarding route schedule updates, service notices, or customer support inquiries.
3. Data Protection and Security
We implement secure data handling procedures and do not sell, rent, or trade your personal information with third parties. Your details are accessible only by authorized operations staff to fulfill your waste management service.
4. Contact Us
If you have any questions regarding your personal information, please contact us at:
Capital City Haulage (CCH)
Area 12/60, Private Bag B487, Lilongwe, Malawi
Phone / WhatsApp: +265 885 178 343
Email: info@capcitymw.com